Terms & Conditions
These terms govern the restoration and reconstruction services provided by Master Restoration LLC. By scheduling or accepting any service, you agree to these terms.
- IICRC Certified Firm #70262850
- EPA Lead-Safe Certified #NAT-F338117-1
- WA Registered Contractor MASTERL742KK
- 60-minute on-site response, 24/7
1. Services
Master Restoration LLC provides emergency water damage mitigation, mold remediation, fire and smoke cleanup, reconstruction, and related restoration services in Snohomish and King Counties, Washington. All work is performed by IICRC Certified technicians in accordance with industry standards including IICRC S500 (water) and S520 (mold).
2. Estimates & Pricing
Free estimates are provided based on visible conditions at the time of inspection. Hidden or latent damage discovered during the project may require a change order and additional cost. For insurance-billed projects, final pricing is subject to your carrier's adjustment and policy limits.
3. Scheduling & Response
We offer a 60-minute on-site response guarantee for emergency calls within our service area, subject to traffic, weather, and access conditions. Non-emergency services are scheduled at mutually agreed times. We will notify you of any significant delays.
4. Payment & Insurance Billing
For direct-pay projects, payment is due upon completion unless other terms are agreed in writing. For insurance-billed projects, you remain responsible for your deductible and any non-covered amounts. We bill your carrier directly as a courtesy, but your policy terms govern coverage.
5. Access & Property
You agree to provide safe access to the work area, including parking for service vehicles. You are responsible for removing or protecting personal belongings in the work zone. We are not liable for pre-existing damage or items left in the work area after mitigation begins.
6. Change Orders
Any change to the agreed scope of work must be documented in a written change order signed by you (or your adjuster) before the additional work begins. Change orders may affect the project timeline and cost.
7. Warranties
We warrant our workmanship against defects in materials and labor for a period of one (1) year from completion, subject to manufacturer warranties for installed products. This warranty does not cover damage caused by subsequent events, improper maintenance, or third-party modifications.
8. Limitation of Liability
To the fullest extent permitted by law, our liability for any claim arising from our services is limited to the amount paid for the specific work giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
9. Cancellation
You may cancel scheduled non-emergency work with at least 24 hours' notice. Emergency mitigation work, once begun, may only be cancelled with written notice. You are responsible for costs incurred up to the time of cancellation.
10. Governing Law
These terms are governed by the laws of the State of Washington. Any dispute shall be resolved in the courts of Snohomish County, Washington, and you consent to exclusive jurisdiction and venue there.
11. Changes to Terms
We may update these Terms & Conditions from time to time. The current version will always be posted on this page. Services scheduled after a change are governed by the terms in effect at the time of scheduling.
12. Contact
For questions about these terms, contact Master Restoration LLC at office@masterrestores.com or (206) 710-4236.
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